Privacy Policy

This Privacy Policy explains what information Excellence Appliance Repair (“we”, “us”, “our”) collects when you use excellenceappliancerepairs.com or request service from us, how we use it, and the choices you have. We have written it in plain language on purpose.

1. Information we collect

Information you give us. When you book an appointment, call us, or submit our online scheduling form, we collect your name, service address, phone number, email address, and details about the appliance you need repaired – typically the brand, model number and a description of the fault.

Payment information. Payments are processed by our payment provider at the time of service. We do not store full card numbers on our systems.

Information collected automatically. Like most websites, we log standard technical information: IP address, browser type, device type, referring page, pages viewed and time of visit. This is used to keep the site working and to understand which pages are useful.

Third-party scheduling form. Our online booking form is provided by an external scheduling service and is embedded on this site. Information you submit through that form is transmitted to that provider in order to create your appointment, and is governed by their privacy practices in addition to this policy.

2. How we use your information

• To schedule, perform and follow up on appliance repair service.
• To contact you about your appointment – arrival windows, technician details, parts on order.
• To take payment and issue invoices and warranty records.
• To answer questions and handle warranty claims.
• To improve our website and our service, in aggregate.
• To comply with legal, tax and insurance obligations.

3. Text messages and calls

If you give us your mobile number, we may call or text you about your appointment – confirmations, arrival updates, and parts availability. Message and data rates may apply. You can opt out of non-essential messages at any time by replying STOP or by telling the technician or dispatcher. We will still need to reach you about an active appointment.

4. Sharing your information

We do not sell your personal information. We share it only with:

• Service providers who work on our behalf – scheduling, payment processing, parts suppliers who need shipping details, and communications platforms.
• Our technicians, who need your address and appliance details to perform the work.
• Authorities, where we are legally required to disclose information.
• A successor entity, if our business is sold or merged, subject to this policy.

5. Cookies

We use a small number of cookies for essential site functionality and basic analytics. You can block or delete cookies in your browser settings; the site will continue to work, though some conveniences may not.

6. Data retention

We keep service records – including appliance details, parts fitted and warranty dates – for as long as necessary to honour warranties and to meet tax and legal requirements, typically several years. Marketing contact details are removed on request.

7. Security

We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your choices and rights

You may ask us to access, correct or delete the personal information we hold about you, and you may ask us to stop sending marketing communications. Depending on where you live, you may have additional rights under state privacy law. Contact us at support@excellenceappliancerepairs.com or (888) 740-1410 and we will respond within a reasonable time.

9. Children

Our services are directed to adults. We do not knowingly collect personal information from children under 13.

10. Links to other sites

This site links to manufacturer and third-party websites we do not control. Their privacy practices are their own.

11. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page reflects the most recent revision.

12. Contact us

Questions about this policy? Call (888) 740-1410 or email support@excellenceappliancerepairs.com.